Refund Policy
Last updated: September 1, 2026 — Quins Jobs, operated by Quins Group LLC.
We want every employer to feel confident purchasing a package on Quins Jobs. This policy explains when refunds are available and how to request one.
1. Overview
This Refund Policy applies to all paid employer packages purchased on Quins Jobs (operated by Quins Group LLC), including Starter, Professional, and Enterprise plans. Job seeker (Employee) accounts are free and no refunds apply to free services.
2. Refund Eligibility
You may request a full refund within 7 (seven) calendar days of purchase, provided that: (a) no job-posting credits from the package have been used, and (b) no job has been published under the package. Once any credit has been consumed or a job post has gone live, the purchase is considered used and is no longer eligible for a full refund.
3. Partial Refunds
In exceptional cases (e.g., extended platform outage, duplicate payment, or billing error), partial or prorated refunds may be issued at our discretion, proportional to unused credits and remaining subscription time. Duplicate or erroneous charges are always refunded in full once verified.
4. Non-Refundable Situations
Refunds will not be issued for: unused credits remaining after the subscription period ends; accounts suspended or terminated due to violations of our Terms of Service; dissatisfaction with applicant volume or hiring outcomes; or change of business needs after credits have been used.
5. How to Request a Refund
To request a refund, email info@quinsjobs.com or call +880 1334928540 within the eligibility window. Include your registered email, company name, purchase date, package name, and reason for the request. Our team will review your request and respond within 3–5 business days.
6. Refund Processing
Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider. You will receive an email confirmation once the refund has been initiated.
7. Cancellations
Packages are one-time purchases for a fixed duration and do not auto-renew, so there is nothing to cancel. Your package simply expires at the end of its validity period. You may continue posting jobs until your credits or validity run out.
8. Changes to This Policy
We may update this Refund Policy from time to time. The policy in effect at the time of your purchase applies to that transaction. Continued use of the Platform after updates constitutes acceptance of the revised policy.
9. Contact
Refund questions? Email info@quinsjobs.com or call +880 1334928540 (Phone: 09647457576). Head Office: Flat NO. 5/B, House: 770 - 771, Road: 10, Avenue - 6, Mirpur DOHS, Dhaka - 1216, Bangladesh.